Telecard Limited is a telecommunications and ICT solutions provider offering enterprise communication solutions, including but not limited to:

• Omnichannel Contact Center Platform
• Voice Communication Services
• SMS Messaging Services
• Customer Engagement Solutions
• CRM Integrations

Telecard Limited is committed to protecting the privacy and security of our customers, business partners, and users. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our websites, software applications, cloud services, contact center platform, and communication services, including integrations with Meta’s WhatsApp Business Platform and other communication channels.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information we collect
Depending on the services used, we may collect:

Business Information

• Business name / address/ Contact information
• Billing information
• Business registration details

User Information

• Name/ Email address/Contact number/ Account credentials

Communication Data
When customers use our communication platform, we may process:

• Voice call metadata
• SMS metadata
• Email metadata
• WhatsApp message metadata
• Communication timestamps
• Delivery status
• Agent activity logs
• Customer interaction records

Where applicable, communication content may be stored only to provide requested services, regulatory compliance, troubleshooting, quality assurance, or as configured by the customer.

Technical Information
We may automatically collect:

• IP address /Browser type /Operating system/Device information/Cookies/Log files/Session information

2. How we use use information
We use collected information to:

• Provide requested services
• Deliver communication services
• Authenticate users
• Process customer requests
• Improve platform performance
• Monitor service availability
• Provide customer support
• Prevent fraud and unauthorized access
• Comply with legal and regulatory obligations
• Generate operational reports and analytics

3. WhatsApp Business Platform
Telecard provides integration with Meta’s WhatsApp Business Platform.

When customers connect their WhatsApp Business Account to our platform:

• The customer remains the owner of their WhatsApp Business Account.
• Telecard processes messages solely to provide the requested communication services.
• Telecard does not claim ownership of customer messaging data.
• Customer data is processed in accordance with Meta’s policies and applicable laws.

Our use of WhatsApp Business Platform complies with Meta Platform Terms, WhatsApp Business Terms of Service, and applicable privacy requirements.

4. Facebook Login and Meta Services
If users authenticate using Meta services, Telecard may receive certain information that users authorize Meta to share.

This information may include:

• Name
• Business Account identifiers
• WhatsApp Business Account identifiers
• Authorized permissions necessary to provide our services

Telecard only requests permissions required for the operation of its services.

5. Information Sharing

Telecard does not sell personal information. Information may be shared only:

• With authorized service providers supporting our operations
• When required by applicable law or legal process
• To protect our legal rights
• With customer-authorized third-party integrations
• With Meta platforms where required for WhatsApp Business functionality

6. Data Security
Telecard implements appropriate administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
Security measures include:

• Access controls
• Authentication mechanisms
• Encryption where applicable
• Network security controls
• Security monitoring
• Audit logging

7. Data Retention
Information is retained only for as long as necessary to:

• Deliver contracted services
• Meet legal obligations
• Resolve disputes
• Enforce agreements
• Meet customer-configured retention requirements

Customers may configure communication retention periods where supported by the platform.

8. International Data Transfers
Where necessary, information may be processed in data centers located in jurisdictions outside the user’s country in accordance with applicable legal requirements and contractual obligations.

9. Cookies
Our website may use cookies and similar technologies to:

• Improve website functionality
• Maintain user sessions
• Analyze website usage
• Enhance user experience

Users may configure their browser settings to decline cookies; however, certain website features may not function correctly.

10. Third-Party Services
Our platform may integrate with third-party services, including Meta, CRM platforms, cloud providers, and other communication service providers.
Telecard is not responsible for the privacy practices of third-party services. Users should review the applicable privacy policies of those providers.

11. Changes to This Privacy Policy
Telecard may update this Privacy Policy from time to time. Updated versions will be published on this website with the revised effective date.
Continued use of our services after publication constitutes acceptance of the updated Privacy Policy.