When it comes to Customer Experience (CX), Genesys is a global leader in Cloud Customer Experience and Contact Centre Solutions.

Through the power of the Cloud and Artificial Intelligence (AI), Genesys technology connects every customer moment across marketing, sales and service on any channel

Each year Genesys delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries.

Genesys and Telecard signed Reseller agreement in 2018 entitling Telecard to sell and support Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact centre platform, in Pakistan.

Vanrise Solutions is a leading ICT solutions provider serving various regions around the globe including the GCC market, Middle East, Europe, Africa and Asia.

Through their Core Enterprise & Affiliated partner IDS, they offer comprehensive solutions covering Enterprise Resource Planning (ERP), Archiving, Customer Relationship Management (CRM), Document Management, Workflow Management, Wealth Management, Online Trading, Brokerage Management, Fund Management, E-Commerce, and E-Government Solutions.

Vanrise products and services address a host of industries including financial markets, banking, manufacturing, publishing, communication and media, healthcare, telecom, and retail.

The alliance between Telecard and Vanrise is a strategic step that is envisioned to enhance the introduction of these products and services to Pakistani market and also to the other countries in the APAC region.