Replay

SERVING WITH EXCELLENCE FOR OVER 25 YEARS

Enterprise Call Recording Solutions

Now you can unlock the full potential of your customer experience with valuable insights into every interaction with recording solutions, such as call center recording. Enable your organization to quickly capture, archive, organize, playback and share voice documentation for valuable insight into customer interactions. Easily capture, retain and retrieve call recordings for training, compliance and archive purposes.

Highlights

Extension-level call recording service
Set up call recording for all incoming and outgoing calls
Use on-demand call recording from the Virtual Office Online dashboard
Review, download, or delete call recordings
Option to automatically announce to other party that the call is being recorded

KEY BENEFITS:

Customer Experience

Call Recorder facilitates organizational training and operational reviews for improved customer service and fraud prevention.

Dispute Resolution

Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance.

Operational Efficiency

Ensure operational efficiency by sharing information quickly, seamlessly and securely without the need to transcribe.