TCL IPeX
The Telecard Story
Why Telecard?
Integrated Telecom Operator
Long Distance, Local Loop, Data & Voice MPLS, Satellite & ICT Sol.
Skilled Team
Highly skilled team of professionals to design, develop and deploy the solution.
Reach
Nationwide service availability with International footprint.
Experience
Over 28 years experience of Telecom and ICT networks.
Customer Service
24X7 Best in Class customer support through a dedicated Enterprise Account Manager (EAM).
Redundancy
End to end redundancy, from last mile to core & beyond.
What does customer need?
- 1
Customizable & Seamless Integration
Connect the existing education network and PSTN network, make full use of bandwidth
- 2
Cost Effective Yet Reliable
Lower switching & operational cost without compromising on quality and reliability.
- 3
Scalable & Future Proof
Not only cater the future expansion of organization, but adaptable to upcoming technologies in near future
- 4
24X 7 Support
Best in Class customer support throughout the year.
- 5
One Stop Solution
End to End responsibility of solution & support.
Telecard Advantage!
End to End solution & Support without multiple doors knocking.
Voice Service
Long Distance, Local Loop, Data & Voice, MPLS, Satellite & ICT Sol.
UAN & TFN
One‐window provisioning of Universal Access & Toll Free numbers.
Internet & Bandwidth
Turnkey, multi homing, Whitelisted Internet/bandwidth services.
Redundant Network
Offers last mile, core and upstream redundancy.
Customized Solutions
The most fitting solution that can be tailored as per customer’s specific need.
Work‐from‐Home Sol
Work‐out‐of‐home solutions.
Saves facility & manning costs.
SMS Integration
Offers Masking, Short Code, & Shared Short Code, Push & Pull services.
Hosted @ Telecard Option
The PBX system hosted @ Telecard data center, customer doesn’t need to worry about heavy upfront and maintenance cost of hardware.
Introduction of IPeX
IPeX is a complete communication system that provides telephone calls over IP data network. With IP at its ‘Core’ switching, the IPeX along with TDM based media gateway architecture delivers a perfect hybrid solution for telecommunication needs.
Growing Business or Even a Startup – Telecard IPeX will help you achieve your goals.
Why Choose IPeX?
A great opportunity for Customer
Customizable
can be tailored as per the customer’s specific requirement with integration of legacy technologies like PRI, or POT lines as well.
Hardware Agnostic
Independent of any specific or properitery hardware & can be run on existing computers/servers.
Scalable
Hassle free addition of more extensions and user. No worries for new features and compatibiloity with future applications.
Easy to Manage
Substantial Savings not only in up front cost but saves a lot in operating expense when bundle with Telecard Voice solutions.
Un matched Technical Support
backed by a highly skilled team of technical support team ready to extend their support on 24X7 basis.
Wide Range of Features
In addition to standard features of a legacy PBX, it has advanced features utilizing the benefits of IP telephony.
Salient Features
AUTO ATTENDANT
mimics the receptionists or switch‐ board operators’ role by acting as a virtual receptionist.
IVR GREETING MESSAGE
Identifies & routes callers to desired / appropriate extension, department, waiting queue or pre‐recorded message.
BLACK LIST/WHITE LIST
Used to block /Allow incoming and/or outgoing calls.
DISTINCTIVE RINFTONE
An advanced feature that enables the phone to play a specific ringtone.
CALL CONFERENCE
Coferencing facility for 3 or more people.
CALL PARKING
To put a call on hold so that another person can pick it up on a different phone.
FIND ME / FOLLOW ME
Ability to receive calls at any number of designated phones, whether ringing all at once, or in sequence.
VOICE MAIL TO EMAIL
voicemails automatically routed to a person’s mobile phone or other devices, letting him check his messages immediately without interrupting anyone if he is in meeting
Additional Features
DID/DOD
All extensions will have a direct virtual number enabling a user to dial / receive calls directly without involving operator.
Multiple Office Peering
transmit voice calls over the WAN IP Network of client connecting multiple branches.
Least Cost Routing
choosing the best path for outbound phone calls based on the lowest available cost for the route.
Time Conditions
Calls can be routed to different destinations at different time. Different inbound routes can use different Time Condition settings,
Toll Restriction
Toll Restriction allows to block outgoing calls to certain types /destinations.
Call Screening
screening incoming calls and choosing desired option..For example, if a family member is calling, call can be redirect to cell phone,
Billing Reports
Generate various reports of usage based upon extensions, DIDs or any other set criteria.
Call Recording
Capable of recording a conversation, either system wide or by meeting some filter criteria (e.g. an extension, a called number, a calling number or a line).
Reports
Calling Detail Reports
- DID
- Destination
- Caller ID Number
- Duration
- Disposition
- Outbound Caller ID Number
- Call Date
- Account Code
- Destination Caller ID Name
- User field
- Caller ID Name
Our Engagement Process
Engagement Starts
After initial discussion a pre sales meeting of client is conducted with presales technical team for requirement gathering.
CRD Sign Off
Based upon pre sales meeting a customer requirement document (CRD) is agreed and signed off.
Work Order Issued
Customer Issues Purchase/Service Order & Mobilization Advance.
Project Execution
Solution is prepared, and deployed as per the agreed CRD.
Service Acceptance
After soak in period of a week, customer issues a service acceptance certificate & the service become commercially active.